We’d love to hear from you

To place an order on our website, just follow these simple steps: choose the desired product, select the size (if applicable), and click on the “Add to cart” button.

Next, go to your shopping cart and click on “Proceed to checkout”. Enter your shipping and payment details and click on “Confirm Order”. You will receive an order confirmation by email.

We accept several payment methods to ensure the security of our customers. We accept credit and debit cards such as Visa, Mastercard, American Express and Discover.

All our payment methods are secure and protected with 128-bit encryption. If you have any questions or concerns regarding payment methods, please do not hesitate to contact our customer service.

OROGEM Jewelers has the following opening hours:

Mon – Thurs 10:00 – 18:00
Fri – Fri 10:00 – 17:00
Sat – Sat 12:00 – 17:00

Yes, we offer the possibility to see our products in person at our jewellery shop located at Vestingstraat 38 Antwerp.
Alternatively, we provide detailed pictures and accurate descriptions of our products on our website to help you make an informed decision. If you have any questions or concerns, our customer support team will be happy to provide you with further information.

It is our return policy that customers may return or exchange a product within 30 days from the date of receipt. Products must be returned in their original packaging, complete with all materials and documents. Return shipping costs are the responsibility of the customer. In the event of a defective or damaged product, we offer a replacement or a full refund. For more information about our return policy or to start a return process, please contact our customer service.

The time it takes to receive your order varies depending on the destination and availability of the product. On average, delivery times vary from 3 to 7 working days for shipping within Europe and from 5 to 10 working days for international shipping. We will provide you with a tracking number as soon as your order is shipped so that you can monitor the delivery progress. In case of delays or problems with the delivery, our customer support team will be on hand to offer assistance.

Yes, we offer the possibility to customise many of our jewellery pieces, including engagement rings and diamond jewellery. You can choose your preferred material, such as white, yellow or rose gold, and select the cut, shape and size of the diamonds to create a unique, customised piece. For more information on the customisation process or to start creating your own custom jewellery, visit our customisation page.

Yes, we offer engraving services on many of our creations, including engagement rings, wedding rings and other customised jewellery. You can choose to engrave your name, a special date or a meaningful message on your jewellery to make it even more personal. Engraving is a unique and lasting way to personalise your jewellery and make it even more special. For more information about our engraving service or to request an engraving on your jewellery, please contact our customer service. We are here to help you create an indelible memory.

We offer a lifetime upgrade programme on all diamond jewellery purchased from Orogem Jewelers online or in boutiques. You will receive a credit equal to the original price for the purchase of a new diamond, which must be at least double the price of your original diamond.

The diamond must be in its original condition with the original grading report and must be accepted by our Quality Department before the new selection is shipped.

You can track your order via our website or by contacting our customer service. We will provide you with a tracking number that you can use to follow the shipment of your order in real time. We will also send you a confirmation e-mail with all the details of your order, including the tracking number, as soon as your order has been processed. If you have any questions about your order or the delivery process, please do not hesitate to contact our customer service. We are here to help you.

If you have received a damaged or defective item, please contact our customer service immediately. We are very sorry for any inconvenience and will do our best to resolve the problem as efficiently as possible. We will ask you to provide detailed information about the damage or defect and to send us, if possible, photographs showing the problem. Our team of jewellery experts will review your request and provide you with further instructions on how to proceed. Your satisfaction is our top priority, so we will do our utmost to solve the problem as soon as possible.

Our ring sizing process is simple and precise. We offer free sizing for most of our rings within 14 days of delivery. If you need a different size, please contact our customer service department to arrange the change. Our team of jewellery experts will review your request and provide you with further instructions on how to proceed. We will also send you a sizing kit to help you determine the correct size. If you have any questions about the sizing process or our policies, please do not hesitate to contact our customer service team.

Absolutely! We are always here to help you find the perfect piece of jewellery for you and your loved ones. Our team of jewellery experts is highly qualified and well trained to assist you in your purchase. You can contact us by phone, email, whatsapp and via the live chat on our website to speak to one of our experts. We will help you choose the jewellery that best meets your needs and provide you with detailed information on each product.

You can contact our customer service in several ways for further assistance. The fastest way is through the live chat on our website. Alternatively, you can contact us on whatsapp at +32472034642 you can email us at [email protected] or call our phone number 0032323077. Our customer support team is available Monday to Friday from 10am to 6pm to answer any questions or queries you may have. We are always here to help you and ensure that you are satisfied with your purchase.